Refund Policy

1. Digital Product Policy

Due to the live, volatile nature of cryptographic digital serial keys, all sales of digital products (Game Keys, Gift Cards, Subscriptions) are generally considered final. Once a key has been displayed to you or sent to your account dashboard, it cannot be returned to our stock.

2. Eligibility for Refunds

You may be eligible for a refund or a replacement under the following conditions:

• The code provided is structurally proven defective or already used prior to purchase, confirmed by our database diagnostics.
• You pre-ordered a game and wish to cancel the order before the official release date and delivery of the key.
• A payment error occurred resulting in a duplicate charge for a single order.

3. Non-Refundable Scenarios

We cannot issue a refund in the following situations:

• You purchased a game key for the wrong region (e.g., purchasing a USA key while residing in the EU).
• Your PC does not meet the minimum system requirements for the game.
• You simply did not like the game after activating the code.
• You purchased the game on the wrong platform (e.g., buying an Xbox key instead of a Steam key).

4. How to Request a Refund

If you believe you are eligible for a refund or replacement, please contact our support team immediately within 7 days of your purchase. You must provide your Order ID and detailed evidence of the issue.

• We may require screenshots of the activation error and proof of contact with the game publishers support in some specific cases.
• Refund processing times typically range from 3 to 7 business days depending on your payment method.